We are currently experiencing connectivity issues with our services hosted in AWS region US-EAST-1. AWS has acknowledged a service disruption in these region and is actively working to resolve the issue. To minimize impact, we recommend customers temporarily switch to an alternative AWS region until full service is restored. You can monitor the latest updates directly from AWS at AWS Service Health Dashboard.
Posted Oct 20, 2025 - 07:55 PDT
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 05:58 PDT
Investigating
We are currently experiencing connectivity issues with our services hosted in AWS region US-EASt-1. AWS has acknowledged a service disruption in these region and is actively working to resolve the issue. To minimize impact, we recommend customers temporarily switch to an alternative AWS region until full service is restored. You can monitor the latest updates directly from AWS at AWS Service Health Dashboard.
Posted Oct 20, 2025 - 05:56 PDT
This incident affected: Regions (Gurobi AWS us-east-1) and Gurobi User Portal, Instant Cloud Provisioning - Global, Web License Service - Global.