The upgrade is now complete and all servers are online. If you experience any issues with Gurobi Cloud or Gurobi website accounts, please open a ticket at https://support.gurobi.com.
Posted Oct 23, 2021 - 12:11 PDT
Monitoring
The update completed successfully. Everything should be working correctly though some degraded performance may be possible while we do testing and cleanup.
Posted Oct 23, 2021 - 11:40 PDT
Update
We currently estimate the issue should be resolved in 90 minutes, and likely much less.
Posted Oct 23, 2021 - 11:18 PDT
Identified
The upgrade is still underway. Unfortunately, we still do not have an ETA as it's already taken longer than the 3 tests that were done previously.
Posted Oct 23, 2021 - 10:33 PDT
This incident affected: Gurobi Website, Gurobi User Portal, Gurobi Cloud Billing, and Instant Cloud Provisioning - Global.