Delayed website registration

Incident Report for Gurobi Optimization

Resolved

We increased the limits with the upstream provider. This is now resolved.

Posted Mar 31, 2021 - 10:05 PDT

Monitoring

The daily API limit is reset; we will continue to monitor and work on this on Wednesday, US time.

Posted Mar 30, 2021 - 22:16 PDT

Update

The issue is narrowed to an API call limit from an upstream provider. We have contacted them with an emergency request to increase the API call limit.

Posted Mar 30, 2021 - 21:44 PDT

Identified

Website registration is delayed; there is an issue with an upstream provider. We are contacting the provider to get this resolved as quickly as possible.

Posted Mar 30, 2021 - 20:53 PDT

This incident affected: Gurobi Website.